Own the Client Relationship at RXR Media

We're the leading direct mail solution for tree service companies. We need a Customer Success Manager to keep clients happy, growing, and referring — and build the retention department from the ground up.

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$300K+ Monthly Revenue

300+ Clients Served

300K+ Flyers / Week

1st Hire Build the Department

What You'll Be Doing

You're the reason clients stay — and the reason they refer their friends.

🤝

Onboard New Clients

Run onboarding calls with every new client to set expectations, confirm campaign details, and build the relationship from day one.

📊

Monitor & Manage Accounts

Track campaign health, satisfaction, and engagement across your portfolio. Proactive check-ins at 30/60/90 days and monthly touchpoints.

🔥

Save At-Risk Clients

Spot churn signals early. Execute save conversations before clients ever think about canceling. Identify upsell opportunities.

🔁

Drive Referrals

Trigger and manage the referral program for happy clients. Turn satisfied customers into your best lead source.

📝

Build the Playbook

You're the first CSM. Build the SOPs, scripts, and playbooks that will define this department as we scale.

🔗

Bridge Sales & Fulfillment

Work closely with sales and fulfillment to ensure a seamless client experience from close to delivery.

Who You Are

We want someone who doesn't just manage accounts — you retain and grow them.

✓ 2+ years in customer success, account management, or a client-facing role
✓ Track record of retaining and growing accounts, not just managing them
✓ Strong phone and communication skills — comfortable leading calls, delivering tough news, and closing saves
✓ Highly organized — you manage dozens of relationships without letting anything slip
✓ Sales experience preferred — you'll be closing saves and upselling, so knowing how to sell helps
✓ Builder mentality — you don't wait for a playbook, you help write it
✓ Fluent English required — open to applicants worldwide

You Are NOT

✕ Someone who needs constant direction to do their job
✕ Reactive — you're proactive by default
✕ Satisfied with "they haven't complained so they're fine"

Base + Commission on Retained MRR & Upsells

Ground floor opportunity to grow into a department head role as we scale

💰 Base + Commission

📈 Grow Into Department Head

🏠 Fully Remote

🏗️ Build From Scratch

Apply Now

Takes 3 minutes. We review every application within 48 hours.