Step 1: Record Your Loom — Customer Success Manager | Leaf Leads
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Loom
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Apply
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Done

Show Us You Can Own the Relationship

Record a 60-second Loom video answering the prompts below. This is how we find someone who can keep clients happy and growing.

Answer These in Your Video

  • 1
    Who are you? Your name, where you're based, and what you're doing right now.
  • 2
    Walk us through your client management experience. Have you managed accounts, run onboarding, or handled retention? Give us specifics and numbers if you have them.
  • 3
    Tell us about a time you saved a client who was about to churn. What was the situation, what did you do, and what happened?
  • 4
    Do you have any sales experience? This role involves upselling and closing save conversations. Tell us about any experience you have selling, upselling, or handling revenue conversations with clients.
  • 5
    Why does this role excite you? You'd be the first CSM at RXR Media, building the department from scratch. What about that appeals to you?
Open Loom & Record →

This will open Loom in a new tab. After recording, come back to this page.

After You Record

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Click the button above to open Loom and record your video
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When you're done, Loom will give you a share link — copy it
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Come back to this tab and click the button below to continue
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Paste your Loom link in the application form on the next page

Quick Tips

  • Keep it under 90 seconds. We're busy, you're busy.
  • Face cam on. We want to see who we're working with.
  • Don't overthink it. Authenticity > polish.
  • Show us you can communicate clearly — that's the entire job.
I've Recorded My Loom — Continue to Application →

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